Careers

The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.

  • Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group.
  • This activity includes, but is not limited to: Planning, prioritizing, and assigning work, team member face to face meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
  • Provide first level leader support in chain of command with team members.
  • Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.
  • Plan and communicate the daily production schedule to staff and maintain control of the inventory.
  • Monitor processes and ensure that operational standards and customer specific performance guarantees are met.
  • Identify opportunities and implement solutions for workflow, system, and other process improvements.
  • Develop and maintain strong and positive working relationships with respective Union Leadership.
  • Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
  • Participate in hiring and selection of team members.
  • Maintain professional and technical knowledge by attending workshops, reviewing professional publications, and benchmarking best practices.
  • Other duties may be assigned.

MUST PASS TEAM LEADER/SUPERVISOR ASSESSMENT

Qualifications

  • Bachelor’s Degree in related field preferred.
  • Three (3) years customer service experience contact center experience preferred.
  • Two (2) years of demonstrated leadership ability is required.
  • Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point) required.
  • Knowledge of call/contact center operating environment preferred.
  • Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills.
  • Ability to develop strong relationships and inspire trust with team members while holding them accountable.
  • Excellent motivational, verbal, written and interpersonal communication skills.
  • Program Certification in related areas is desired such as: management, presentation, leadership, process improvement, and/or computer proficiency.

DEPARTMENT REQUIREMENTS:

  • Excellent written and verbal communication skills (writing work samples and short 10 minutes presentation is requirement of interview process).
  • Core hours of work are between 8:30 a.m. and 5:00 p.m.
  • Ability to work independently and have flexibility in work schedules.
  • Excellent interpersonal skills necessary to effectively interact and communicate with all levels of personnel, internal and external, and in an engaged effort to resolve inquiries.
  • Proven ability to effectively inspire, develop, coach and lead a team.
  • Demonstrated organizational skills with the ability to manage multiple assignments, adapt to changing priorities and work under pressure and timeliness.
  • Must be self-directed and self-motivated with minimal supervision.
  • Demonstrated ability to research issues, perform root cause analysis, and coordinate problem resolution.
  • Knowledge of NCompass, MOS and NASCO Systems preferred
  • Experience working or leading in a union environment preferred
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Job Field:
Quality / Audit
Job Type:
Full time
Length of Assignment:

SUMMARY

The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, RealSuite enhancements, Data Integrity and operational analytics.

KEY DUTIES & RESPONSIBILITIES

  • Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
  • Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
  • Recommends solutions and implements appropriate actions for issues
  • Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives
  • Participates in the development of corporate programs/projects and releases of new system applications
  • As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
  • Develop, execute and escalate UAT cases to validate system output expectations
  • Assists in the RealSuite data setup as well as the testing of new client transition environments
  • Executes data changes to the asset management and preventative maintenance systems as required
  • Assists in system and application training for client accounts teams, departments as well a new accounts to BGIS
  • Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
  • Develops RealSuite forms for use by the organization along with corresponding training material and work instructions
  • Develops, monitors and maintains the corporate program’ tools;  performance and service delivery including the Exceptional Customer Experience (ECE) and the Halocarbon Program
  • Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
  • Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams
  • Prepares corporate monthly performance reports for executives and client leads, measuring the actual performance vs the expected.
  • Updates process documents including work instructions, forms and policies.
  • Participates in special projects and ad hoc analysis as required
  • Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
  • Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
  • Administers related FMO program databases and ensures data integrity. Ensures data is properly loaded and archived to permit easy access and data retrieval.
  • Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
  • Reviews compliance data and identifies process inefficiencies and inaccuracies.
  • Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
  • Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
  • Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
  • Other duties as assigned

Knowledge & Skills

  • Community college diploma or equivalent training (e.g. RPA, CET)
  • Minimum of 1-3 years of relevant job-related experience
  • Understanding of compliance requirements of relevant external organizations.
  • Knowledge of RealSuite System,
  • Knowledge of quality management practices.
  • Strong proficiency in MS Excel, PowerPoint and Word.
  • Effective Data management skills
  • Data reporting, verification and analysis skills.  Attention to detail.
  • Effective written communication skills.
  • Problem solving skills.

 

Business Analyst- II (Global Panning Team)

Job Description

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats?

As a Business Analyst, you will enable effective capacity, head count and performance improvement decisions by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable insights. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. You will communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing. Your analytics and metrics will help plan capacity, head count and ensures Service Level Agreements (SLA’s) are met in the optimal cost.

Responsibilities:

  • Understand the various operations across Risk Management
  • Research historical data to map trends, forecast monthly/weekly/daily volumes and determine how they will influence the capacity / head count planning decisions in the long term and short term.
  • Design and develop highly available dashboards and metrics using SQL, Excel, Tableau, quick sight and other visualization softwares.
  • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations and Analytics managers

Basic Qualifications

  • Bachelor’s degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field.
  • 1+ years of professional experience in analytics, business analysis or comparable analytics position
  • Advanced working knowledge of data mining using SQL, ETL, data warehouse as well as Excel
  • Demonstrated experience in preparing and executing presentations of technical and business level data
  • Proven problem solving skills, attention to detail, and exceptional organizational skills
  • Ability to deal with ambiguity and competing objectives in a fast paced environment

Preferred Qualifications

  • Experience in e-commerce / on-line companies in fraud / risk control functions
  • Analytical mindset and ability to see the big picture and influence others
  • Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem
  • Strong oral, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions
  • Proven experience deploying Machine Learning-based Risk algorithms
  • Ability to work effectively in a multi-task, high volume environment
  • Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations

Aerglo is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

LOCATION

Hyderabad

JOB DESCRIPTION SUMMARY

Organizing and Managing defined programs in the solution space (Digital Solutions/Engineering Solutions/Product Solutions)

JOB DESCRIPTION

Develop and control deadlines, budgets and activities

Identify risks, flag and formulate mitigation plans

Accountable for driving the program/project through designated project leads and execution team

Manage the technical team working on the program/project

Collaborate with internal project teams across the organisation for program needs

Manage stakeholders (Internal and External)

Issue resolution

Progress reporting

LOCATION

Hyderabad

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

  • ·Develop procurement engineering capability to support construction of nuclear power plant
    ·Preparing vendor list for supply of mechanical, electrical and electronics components for nuclear power plants.
    ·Carrying out vendor selection and validation

·Prepare technical check list for various equipment and components used in nuclear power plants with the help multi disciplinary engineering team.
·Preparing and evaluating tenders for various supplies for a nuclear power plant.
·Interact with customers and other parties for scope clarifications and confirmations
·provide estimations and schedule for process work
·Proficient in NPCIL tendering process, technical requirements for nuclear power plant
·Ability to perform self-check and also peers check as needed
·Conversant with ASME, and Indian standards as required by NPCIL and AERB related to nuclear power plants of India.
·AutoCAD/Microstation 2D/3D knowledge.
·Experience in procurement process of NPCIL is a must.
Qualification: BTech or higher

LOCATION

Hyderabad

JOB DESCRIPTION SUMMARY

Expected IT Exp: 8 to 15 years
Location: Hyderabad
Must to have:
– Extensive experience working on proposal writing, defending response to customer mostly in Java/.net/Mobile etechnologies
– Having experience managing ADM and maintenance programs using mobile and .net/Java desktop & web technologies.
– Experience suggesting and leading technical solutions
– Excellent verbal and written communication skills
– Experience covers customer liaison, successful projects implementation within budget, scope, timescales and process limitations
– Well versed with planning and tracking, estimating efforts, Risk Identification & Mitigation Planning, Monitoring issues and ensuring resolutions, Progress Reporting to various stakeholders and other project management activities
– Extensive experience in Agile and Waterfall based development methodology

Good to have: PMP/Prince 2 certification
Expected Responsibilities
– Actively work on proposal preparation, propose and write technical solution with pre-sales team
– Coordinate internal resources and third parties/vendors for the flawless execution of projects
– Ensure that all projects are delivered on-time, within scope and within budget
– Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
– Develop a detailed project plan to track progress
Salary: 12 To 16 Lacks
Cyient Grade: A7 – A10
Expected to Join: Max 2.5 months

JOB DESCRIPTION

Expected IT Exp: 8 to 15 years

Location: Hyderabad

Must to have:

–         Extensive experience working on proposal writing, defending response to customer mostly in Java/.net/Mobile etechnologies

–         Having experience managing ADM and maintenance programs using mobile and .net/Java desktop & web technologies.

–         Experience suggesting and leading technical solutions

–         Excellent verbal and written communication skills

–         Experience covers customer liaison, successful projects implementation within budget, scope, timescales and process limitations

–         Well versed with planning and tracking, estimating efforts, Risk Identification & Mitigation Planning, Monitoring issues and ensuring resolutions, Progress Reporting to various stakeholders and other project management activities

–         Extensive experience in Agile and Waterfall based development methodology

Good to have: PMP/Prince 2 certification

Expected Responsibilities

–         Actively work on proposal preparation, propose and write technical solution with pre-sales team

–         Coordinate internal resources and third parties/vendors for the flawless execution of projects

–         Ensure that all projects are delivered on-time, within scope and within budget

–         Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

–         Develop a detailed project plan to track progress

Salary: 12 To 16 Lacks

Cyient Grade: A7 – A10

Expected to Join: Max 2.5 months